Effective Planning: A Seven-Step Formula

Featuring Bob Johnson 

• The seven-step formula for effective planning
• Long-, intermediate- and short-range goals
• Gain employee involvement and commitment to planning
• Turn intention into commitment

Dealing With Difficult People

Featuring Dr. Terry Paulson

• The value of conflict
• Make conflict work for you, not against you
• Give - and receive - effective feedback
• Develop trust in difficult relationships